Connection issues for fibre internet

The New Wave in WiFi. 5GHz vs. 2.4 GHz As more and more wireless devices hit the mainstream (IDC says a crazy 2 billion will use mobile technology to access the internet in 2016), the airwaves are getting a bit crowded. Currently most Wi-Fi systems run on what’s called the 2.4GHz band, which has been a very effective frequency for Wi-Fi. However, due to a growing demand on the frequency with devices such as mobile phones, watches, tablets, microwave ovens, baby monitors, car alarms, Tv’s, Bluetooth devices and more, you can imagine it would be quite busy. The perfect solution for this problem is the 5GHz band. The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. 5GHz provides faster data rates at a shorter distance, whereas 2.4GHz offers coverage for farther distances, but may perform at slower speeds.


If, when installing, you are having connection issues, try using a different bandwidth. If you use one bandwidth as a primary source of internet for all the devices in your home or place of business your system may have trouble connecting to other Wi-Fi products. The main reason for this is the traffic going through that band. The more devices you connect, the more drain on the system.

Use the 2.4 GHz for ZPM products.
This is because you are more likely to be placing them around your house but will place less demand on them that other devices.

On your phone:
On your Wi-Fi option in your settings your will see two options for your home Wi-Fi.
For example:

  • Housewifi – this is the option for the 2.4 GHz.


  • Housewifi5 – this is the option for the 5GHz.

    Your password will be the same for each of these.